2nd Line Support Engineer- Microsoft O365
Work from home with flexibility to attend client sites (Reading / London) as required
Our client is a boutique DevOps agency based near Reading, United Kingdom. Their experienced and dedicated team tailor services to their individual clients, depending on their needs. Their mission is to be the best customer-centric company, where they help clients to automate end to end DevOps and cloud transformation initiatives as well as improve efficiency and business profitability. Their Vision is to improve the delivery of technology solutions to tech-enabled companies by employing the very best practices, tools, and processes that will enable them to deliver high-quality, robust and resilient solutions in a timely manner. Their key core value is being collaborative and they take pride in working collaboratively with their clients, putting clients first and doing the right thing.
As the second line support engineer for all IT support queries for our client, you will work with the first line support team using your specialist knowledge to support their client-base.
You will participate in the maintenance and monitoring of IT systems including remote working solutions, understanding and resolving technical issues in a prompt and professional manner. You will work with the wider support team to provide support to ensure infrastructure is current, efficient, secure and managed effectively. To provide a high-quality help-desk service and to ensure that the Applications team have the infrastructure in place that they require for their development work. You will have a strong focus on solving problems that need in-depth knowledge about products and services.
Skills & Experience
• Microsoft Office 365 administration.
• Windows client and server operating system management and administration.
• Previous customer-facing role experience.
• Hardware troubleshooting.
• Troubleshooting and analytical skills.
• Good communication and collaboration skills.
• Client management skills.
This is a fast-paced company with lots going on, presenting a challenging agenda for the future. It is also an incredibly rewarding company to work for.