3rd Line Support Engineer – Cloud Engineer
Work from home with flexibility to attend client sites (Reading / London) as required
Our client is a boutique DevOps agency based near Reading, United Kingdom. Their experienced and dedicated team tailor services to their individual clients, depending on their needs. Their mission is to be the best customer-centric company, where they help clients to automate end to end DevOps and cloud transformation initiatives as well as improve efficiency and business profitability. Their Vision is to improve the delivery of technology solutions to tech-enabled companies by employing the very best practices, tools, and processes that will enable them to deliver high-quality, robust and resilient solutions in a timely manner. Their key core value is being collaborative and they take pride in working collaboratively with their clients, putting clients first and doing the right thing.
The 3rd Line Support/Cloud Engineer team helps customers to transform and build what’s next for their business. Their teams are dedicated to helping their customers realise the value of the technology and help them in their journey.
As a 3rd Line Support / Cloud Engineer, you will be a part of a global team that will own their largest and most important customer issues. You will be working with the 2nd line Support team as well as directly with the customer to make sure they have the required tools, documentation and training to help customers resolve the issue. You will also be responsible for overseeing the processes and maintaining the new systems as well as assisting the customers in selecting the best solutions. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make their products easier to adopt and use by making improvements to the product, tools, processes, and documentation.
Skills & Experience
● Experience with AWS or Azure.
● Linux system administration and operations.
● Understanding of Docker
● CI/CD Tools experience.
● Troubleshooting and analytical skills.
● SQL Experience
● Good communication and collaboration skills.
● Client management skills.
This is a fast-paced company with lots going on, presenting a challenging agenda for the future. It is also an incredibly rewarding company to work for.