Change Manger

"As a professional services business, the calibre and quality of the people we employ is critical to the success of our business."

SOS Ireland

  • Change Manger



    Job Type:





    18 January 2019

    Change Manger

    Our Client is a leading provider of passenger transport in Europe, employing more than 60,000 people and delivering more than 2 billion passenger journeys across 14 European countries each year. They operate a wide range of transport services, and through their vision and values, have an ambition to become the Mobility partner of choice.

    Underpinning all they do is their investment in Technology and Systems (T&S), our client now looking to grow an already talented team by appointing a Change Manger to the business systems transformation team.

    The Role:

    Our client is implementing various technology-enabled transformation initiatives across the group ERP (based on SAP), BI Reporting and Data Analytics, Office 365 and other operational systems and process areas. You will work with the Head of T&S Business Change, the wider T&S leadership team as well as local leadership teams and to develop their vision for change. You will work to design and develop tools and methods to identify and articulate the impact of T&S system change on relevant end users to ultimately drive change management, training and communication deliverables.  You will be able to design and implement ways of taking a temperature check of change, training and communication deliverables on end users to be able to inform future business change deliverables.  You will manage programme specific ‘local’ Change Managers’ to ensure they are implementing the methodology outlined by you and work collaboratively with them to adapt this appropriately to their Programme or Wave.   


    • Support Head of T&S Business Change to compile Business Change Blueprint and Strategy documents as required
    • Work closely with functional Business Process specialists, to identify and articulate the impact of system change on end users to ultimately drive change management, training and communication deliverables
    • Design and mobilise business teams often referred to as a ‘Change Network’ to support end users on the ground with ‘how to’ questions
    • Ensure that dependencies across business change plans are understood and visible
    • Record and track resolution of business change risks and issues
    • Implement an effective Business Change Framework and governance that can be scalable and repeatable to support various other T&S initiatives
    • Support the Head of Business Change in meeting team objectives and act as deputy when required


    Skills and qualifications:

    • 8-10 years ERP experience, or other major IT enabled transformation
    • Experience of global or pan-European technology roll-outs
    • Ability to build effective relationships with stakeholders & senior leadership teams
    • Experience of working with different cultures and languages
    • Strong verbal and written communication skills and ability to speak to the business on their terms
    • Ability to influence others
    • Detail orientated with excellent organisational skills
    • Ability to manage a team programme portal, with previous administrative experience of Sharepoint or another intranet solution an asset
    • Experience or strong level of interest in change management, organisational development, communications and training
    • Line management experience and Arriva business experience desirable


    This is a fast-paced company with lots going on, presenting a challenging agenda for the future. It is also an incredibly rewarding company, in which to work and this role presents an opportunity to put your stamp on the organisation and move it forward significantly.