Systems Engineer 2nd Line Support

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  • Systems Engineer 2nd Line Support

    Location:

    Salary:

    Job Type:

    Posted:

    Lisburn, Northern Ireland

    £28,600 + Bonus

    Permanent

    23 November 2018

    Systems Engineer (2nd Line)

    Our client, an award-winning Microsoft Gold partner as well as Citrix, IBM and Cisco technology partners are at the forefront of cutting edge infrastructure technologies. They offer real life exposure to managing customers throughout the delivery of their ICT services and are currently recruiting for a Systems Engineer to join their dynamic team based in Lisburn.

     Reporting to the Service Delivery Team Leader, you will be responsible for the Systems Engineer (SE) is a technical role within the Engineering Department, and is responsible for implementing technical solutions and providing ICT support, management and maintenance duties for our clients and our internal systems.

     

    The Role

     

    Providing 2nd Level Helpdesk Support for our vendor portfolio so that faults may be resolved.

     

    Implementing Technical Infrastructure Solutions for our clients where we have been tasked commercially to do so. This should follow our standard build guides and standards and be documented to a high level so that support is straightforward for our Service Delivery team.

     

    Managing & Monitoring ICT systems and platforms, whether they be internal or for clients.

     

    Performing ICT Maintenance, either for clients or on internal systems.

     

    Pre-sales engagements for the Sales team (This will include carrying out site audits, health checks, etc. Advising on the technical viability of solutions for new opportunities for pre-sales assist and/or designing solutions for new opportunities, so that the SE ultimately responsible for delivering the solution, designs the solution and ratifies it before it goes to the client.

     

    Referring Client requests for advice & consulting with their Team Lead/Account Management so that any commercial opportunities may be properly managed and tracked.

    The Person:

    Minimum 3 years’ experience in two or more of the following technology areas.

    Certifications are highly advantageous (MCSA Office 365 and/or MCSA Server 2012)

    Microsoft Server 2008 and/or 2012 (Including Hyper-V)

    Citrix (XenApp, XenDesktop or XenServer)

    IBM Server Hardware & Storage (IBM System X, Flex and Bladecentre)

    Cisco (Routing & Switching, Security)

    Security (RSA or Websense)

    Office 365

     

    Candidates with additional experience or certification in the following areas are highly desired:

    Microsoft Exchange 2010/2013 or Microsoft SQL Server 2008/2012

    Veeam Enterprise Backup & Replication Suite

    Sophos Anti-Virus & Security Suites

    VMware

     

     

    If you are interested in this role please submit a detailed CV to the link provided.  For more information on this role please contact Laura Gargan at the DP Group quoting reference number DPLGLN/172